Emergency Medical Service
The Emergency Medical Service is ready 24/7 to provide medical assistance in situations where help is needed urgently or in an emergency.
The Emergency Medical Service (EMS) is ready 24/7 to provide medical assistance in situations where help is needed urgently or in an emergency such as in the case of injuries, traumas, and poisoning resulting from an accident as well as acute illnesses.
If the patient’s condition demands hospitalization, the ambulance transports them to a hospital for continued treatment.
If you are unsure whether or not you should call the ambulance, call the 24/7 family physician advice line ☎️ 1220 to ask about your medical condition.
Call the ambulance immediately if:
❖ a seemingly healthy individual suffered loss of consciousness, impaired consciousness, acutely impaired breathing, or respiratory arrest;
❖ an individual suddenly experiences acute weakness that leads to fainting;
❖ an individual experiences acute pain in the head, chest, or stomach that is not relieved after taking medications or following the advice obtained by calling the advice line at 1220;
❖ an individual experiences tight pain in the chest, shortness of breath, breathing difficulties, paleness, and exceedingly rapid pulse;
❖ an individual experiences cardiac arrhythmia accompanied by impaired consciousness;
❖ an individual experiences acute bleeding from a wound or the body cavity and it has not been possible to stop the bleeding;
❖ an individual is suddenly experiencing an allergic reaction accompanied by shortness of breath, swollen tongue, difficulty swallowing, skin rash;
❖ an individual has a foreign object in their respiratory tract or gastrointestinal tract and it has not been possible to remove it on site;
❖ a seemingly healthy individual suddenly experiences speech impairment or signs of paralysis;
❖ an individual experienced a seizure that lasted for several minutes after which breathing and consciousness is not restored;
❖ an individual sustained injuries or trauma after which they cannot stand or move or lean on a hand or a leg;
❖ an individual sustained burns caused by high temperatures, a chemical substance, or electricity, and their general condition has become poor, there are blister on a larger burned area, or there is a foreign object in the burn site;
❖ an individual is experiencing poisoning accompanied by loss of consciousness or acute weakness, paleness, vision impairment, seizures, cardiac arrhythmia. In the case of signs or suspicion of poisoning call the 24/7 Poison Center information line at 16662.
Call the family physician advice line at 1220 or visit your family physician in the case of:
❖ fever, acute rhinitis, cough; pain in the throat, head, or ear; indigestion;
❖ weakness, dizziness, murmur in the ears, balance impairment that have lasted for a longer period of time;
❖ headache, stomach-ache, joint pain, back pain, or other pain that is of medium strength and/or has lasted for a long period of time;
❖ cardiac arrhythmia that started several twenty-four hour periods ago and is not accompanied by chest pain or shortness of breath;
❖ trauma or injury if there is no acute swelling on the injury site, changes to the shape of relevant body part, or movement impairment;
❖ bug bites, including tick bites;
❖ frequently occurring nose bleed;
❖ blood in phlegm when coughing;
❖ blood in urine and stool;
❖ frequent urinating, painful or impeded urinating;
❖ gastrointestinal tract complaints: stomach-ache, diarrhea, constipation, heartburn, nausea, vomiting;
❖ dermatitis, herpes, chronic ulcers etc.;
❖ anxiety and sleep disorders;
❖ addiction to medication or narcotic substances.
❖ In the case of signs or suspicion of poisoning call the 24/7 Poison Center information line at 16662 or read more about poisoning at www.16662.ee.
To get help, call:
How should I call the ambulance?
- Call the emergency number 112 - the call is free of charge for everyone.
- Calmly describe what happened (whom did it happen to; what happened, when and where it happened?).
- Answer the Alarm Center’s questions concisely, accurately, and honestly.
- Do not hang up before you are told to do so.
- Do not leave the person in need of help and keep your phone available for the Alarm Center to call you back if required.
- If the person’s condition changes significantly (improves or worsens), make another call to 112.
- Call the ambulance in the case of injuries, traumas, and poisoning resulting from an accident as well as acute illnesses and conditions.
- Ambulance services as emergency assistance services in Estonia are provided free of charge to all persons, including foreigners and persons without medical insurance, on the territory of the Republic of Estonia.
- The EMS does not treat chronic illnesses.
- The EMS does not issue sick leave certificates, certificates for care leave, prescriptions, referrals to the hospital or to examinations.
- The EMS does not transport patients for non-emergency reasons.
Who provides emergency assistance, how and where do they provide it?
Bodies of emergency medical care
There are currently 10 bodies of emergency medical care that operate ambulance crews in Estonia.
- Health Services Organisation Act »
- Union of Estonian Medical Emergency »
- The Tartu Ambulance Foundation »
- Tallinn Emergency Medical Service »
- Karell Ambulance »